BUYER ACCOUNT — RETURNS & CASES
TradeAuct Buyer Protection Marketplace Resolution • One Shared Case Audit Trail
Cases List
Rolex Submariner Date 41mm Black Dial
Reason: Item Not as Described
Patek Philippe Calatrava 5227R Rose Gold
Reason: Authenticity Concern
Audemars Piguet Royal Oak Offshore Chronograph
Reason: Return Request
CASE #TA-D-00124
PROPOSED PARTIAL REFUND RESOLUTION
Action Required by YouAED 3,500
"We sincerely apologize for missing the hairline mark. We offer a AED 3,500 partial refund to cover dial restoration."
Evidence-First Ledger & Audit Trail
Append-only immutable record linked to Case #TA-D-00124
Auto-Attached Listing, Pre-Shipment & Courier POD
Listing declaration, serial verification, intake check-up, and courier proof of delivery automatically attached.
Macro Photo of Dial Hairline Scratch
Macro photograph under 10x LED loupe highlighting hairline scratch near 4 o'clock marker.
Chronological Event Audit Timeline
Buyer opened Case #TA-D-00124 for 'Item Not as Described (Condition mismatch)'.
Status: OPENTradeAuct Buyer Protection automatically placed Seller payout of AED 54,500 on HOLD.
Status: ACTION REQUIRED SELLERSeller offered Partial Refund of AED 3,500 to resolve condition mismatch.
Status: RESOLUTION PROPOSED