Privacy Policy
Last updated: July 2025
TradeAuct ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform.
1. Information We Collect
When you register or use TradeAuct, we may collect the following types of information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Account details (username, password)
- Order history and auction bid activity
- Payment-related information (processed through secure third-party providers)
- Website usage data (pages visited, time spent, device information, IP address)
2. How We Use Your Information
We use the information we collect for the following purposes:
- Creating and managing your user account
- Processing orders and auction bids
- Communicating with buyers and sellers regarding transactions
- Improving the website and overall user experience
- Preventing fraud, abuse, and unauthorized access
- Providing customer support
- Sending important updates related to orders, listings, auctions, or platform changes
3. Payment Information
All payment transactions on TradeAuct are handled through secure, third-party payment providers. TradeAuct does not store full card details directly on our servers. Payment information is processed through compliant and secure payment gateways that meet applicable industry standards.
4. Sharing Your Information
We do not sell your personal information. Your data may be shared only when necessary with:
- Payment processors to complete transactions
- Delivery and shipping companies to fulfil orders
- Technical service providers who help us operate the platform
- Legal authorities, if required by applicable law or regulation
Any third party we share your information with is required to handle it securely and only for the purpose for which it was shared.
5. Cookies and Analytics
TradeAuct uses cookies and similar tracking technologies to improve user experience, analyse website traffic, and remember your preferences. Cookies may include:
- Essential cookies: Required for the platform to function correctly.
- Analytics cookies: Used to understand how users interact with our website.
- Preference cookies: Used to remember your settings and preferences.
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
6. Data Protection and Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no system is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
7. Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Withdraw consent where processing is based on consent
- Object to or restrict certain types of data processing
To exercise any of these rights, please contact us through our support page or email.
8. Changes to This Privacy Policy
TradeAuct may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. Continued use of the platform after any updates constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us through the Contact page.